Your business information, in every conversation.
Add services, opening hours, prices and frequently asked questions. The assistant uses knowledge published by your team to prepare replies, keeping each business’s information separate.
- Conversations and history in one inbox.
- Assisted mode to review replies before sending.
- Automatic mode after configuring and validating the integration.
- Handoff to a person when the conversation needs your team.
- Record business outcomes with evidence.
How to get started
- Sign in to your Adveroute account and open Customer service.
- Select your business and click Set up customer service.
- Under Connection, review the requirements and connect WhatsApp Business with help from the team.
- Add your knowledge and customer service instructions.
- Test replies in assisted mode before enabling automation.
You stay in control.
Customer service has its own team and permissions. It works independently of Adveroute campaign management.
For clinics, this is for administrative and commercial use. Clinical questions should go to the team. The inbox does not confirm appointments in an external calendar: that integration is not available yet.
What is needed to activate it?
You need a number enabled on the official WhatsApp platform. Our team guides the connection, configures the service and tests message receipt and delivery with you.
AI service and WhatsApp costs must be agreed during activation. Creating an Adveroute account does not automatically activate WhatsApp.